Help & Resources
FAQs
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What’s a routing number and where do I find it?
The routing number at Mission Fed is: 322281507
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I’ve lost my debit or credit card. What do I do?
If you’ve lost your debit or credit card or suspect it has been stolen, please contact us right away, so we can assist you with a replacement.
- Toll-Free within the USA: 800.500.6328
- Local and Outside the USA: 858.524.2850
Monday – Friday: 7am to 7pm
Saturday: 8am to 4pm - Start a Web Chat
To lock your lost or stolen card, use the Card Lock/Unlock feature available in Mobile and Online Banking app.
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How do I get a PIN?
Some merchants may require a PIN to complete a transaction. To obtain a PIN, please call us at 888.891.2435.
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How can I activate text alert?
To activate text alerts, please go to our Fraud Text Alert page at: Automatic Enrollment in Fraud Text Alerts. All cards are automatically enrolled in fraud alerts.
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What is my coverage?
Your Funds are NCUA Insured. Funds deposited with Mission Fed Credit Union are federally insured by the National Credit Union Administration (NCUA). Your deposits are insured up to at least $250,000 per individual depositor. Deposits in Individual Retirement Accounts (IRAs) are insured separately up to $250,000. For more information about NCUA Share Insurance Coverage, visit mycreditunion.gov or call the NCUA Insurance Call Center at 800.755.1030.
Browse by Topic
General Banking
- How do I check my new member or loan application status?
- Can I opt out of the Mastercard Automatic Billing Updater?
- Will all of my credit or debit card payment information be automatically updated with Mastercard Automatic Billing Updater?
- What is MasterCard Automatic Billing Updater?
- Foreign Currency Exchange Service
- NCUA Insurance Coverage
- Can I bank by phone?
- ATMs with Video Teller Service
- Where can I get a safe deposit box?
- Which Mission Fed branches have coin counters?
- Security Awareness
Checking & Savings
- How can I plan ahead and estimate loan payments or calculate savings?
- How do I order checks?
- What’s the difference between a spending and checking account?
- What do I need to open a spending, checking or savings account?
- How old do I have to be to open a checking and spending account?
- Do I need both a checking /spending and a savings account?
- Do I need more than one savings account?
- How much should I be saving?
Auto Loans
Home Loans
Mint, Quicken & Quickbooks
Mobile Wallet
Mobile & Online Banking
- How can I safely access Mobile Banking when I am traveling to another country?
- Forgot your username or password?
- What are the username and password requirements?
- I’ve been locked out of my account, what do I do?
- What does Transfers allow me to do?
- How do I add a Travel Plan to my account?
- How do I access Bill Pay?
- What are Mission Rewards and how to I redeem them?
- How do I view my statements and other documents from the Mobile and Online Banking app?
- What statements & documents can you access in Mobile & Online Banking?
- How do I enroll to see electronic Statements & Documents?
- How do I set up Card Alerts?
- How do I set up Security Alerts?
- How do I set up Balance & Transaction Alerts?
- How do I lock/unlock my cards?
- What features are available in Mobile Banking?
- Download the Mission Fed Mobile Banking App
- Does the mobile app accept Biometrics?
- What are the minimum device requirements to use the Mobile Banking app?
- Do I need to enroll in Mobile Banking before I can use the app?
- Why do I need to verify a 6-digit code?
- What is Quick Balance?
- How to use Mobile Check Deposit
- What is the maximum Mobile Deposit limit per day?
- What should I do with the original check after depositing them through Mobile Deposit?
- How do I sign into Online Banking?
- What are the minimum system requirements for Online Banking?
- What are the features of the Mission Fed Online Banking?
- Why don’t I see all my accounts listed in Online Banking?
- Why are some of my transactions miscategorized?
- What is My Monthly Spending on my Accounts dashboard?
- How can I see details about my spending?
- How do Budgets work?
- How do Savings Goals work?
Zelle®
- What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
- Are there any fees to send money using Zelle®?
- Can I use Zelle® internationally?
- Can I pay a small business with Zelle®?
- How do I use Zelle®?
- How do I enroll in Zelle®?
- Who can I send money to with Zelle®?
- Can members enroll multiple bank accounts with Zelle®?
- I got a message saying that my account is not currently eligible for Zelle®. What do I do?
- How do I send or request money through Zelle®?
- Someone sent me money with Zelle®, how do I receive it?
- Should I use Zelle® to pay someone I don’t know?
- How long does it take to receive money with Zelle®?
- How can I tell if my money has been received?
- What kind of payments can I make with Zelle®?
- Are there any fees to send money using Zelle®?
- What if I want to send money to someone who doesn’t have Zelle®?
- Can I cancel a payment?
- Why did my payment fail?
- Is my information secure?
- How can I prevent fraud using Zelle®?
Fraud & Identity Protection
- What are common scams for payment apps like Zelle, Venmo and PayPal?
- Fraud Text Alert Service
- I met someone on a dating app, is it safe to send them money?
- Is that request to get paid to cash a check and wire money too good to be true?
- I’ve heard of ATM skimming. What is it and how can I prevent it from happening to me?
- Is it a scam if a screen on my computer says it has a virus and I have to pay to make it go away?
- I got a phone call from someone saying you owe back taxes and will go to jail unless I pay up immediately. What do I do?
- Commonly used terms related to fraud
- Fraud education
- What is the most effective way to protect against phishing scams?
- How to keep your mobile phone secure
- Taking action after identity theft
We're Here to Help
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Contact Center
Email: [email protected]
Call Toll Free – within the USA: 800.500.6328
Local and Outside the USA: 858.524.2850
Monday – Friday: 7am to 7pm
Saturday: 8am to 4pmOther Options:
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Lost or Stolen Cards
If you’ve lost your card, or suspect that it has been stolen, call us right away so we can get you a replacement.
Within the USA 800.500.6328
Local and outside the USA 858.524.2850Card Fraud Detection Department: 888.918.7313
To lock your lost or stolen card, use the Card Lock/Unlock feature available in Mobile and Online Banking app.
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Fraud and Identity Theft Prevention
Mission Fed will never call or email and ask you to provide personal or account information.
Card Fraud Detection Department: 888.918.7313-
How Do I Get a Pin?
Some merchants may require a PIN to complete a transaction. To obtain a PIN, please call us at 888.891.2435.
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Make an Appointment
Want to talk in person? Schedule an appointment and choose the location and time that’s convenient for you.
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Send a Secure Message
For questions about your specific account or service issues related to your account where you need to include your confidential account number or other private information:
- Log in to Mobile or Online Banking
- Click Menu option
- Go to “Messages” then, click the “+” button to start a new thread
- You will be asked to select a message category, before entering your message subject and body
- Please note that we are unable to reset passwords, discuss account details, or alter your member information from an email.
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General Email Inquiries
For questions, complaints or compliments—please do not include your confidential account number or other private information. Send us an email.
Please note this email is not secure. Do not include account information.
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Mailing Address
Mission Federal Credit Union
P.O. Box 919023
San Diego, CA 92191-9023-
Bank by Phone
Access your accounts 24 hours a day with Mission Fed’s Automated Phone Service.
800.640.5463 – within the USA
858.673.0900 – local and outside the USA-
Home Loan Contact Information
Main Phone Number: 858.546.2039
Monday-Friday 8am – 5pm PST
24-hour recorded updates 800.500.6328-
Administrative Office
10325 Meanley Drive
San Diego, CA 92131-
Ethics Hotline
To register concerns about illegal and unethical conduct and situations at Mission Fed: Ethics Hotline
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Financial Wellness
If you are in need of financial assistance, budgeting, education and/or financial coaching services, please visit: missionfed.com/financial-wellness/ or contact one of our Financial Coaches at 858.524.2865
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Financial Loan Assistance Programs
We have several options to help qualified members during various difficult situations, including:
- Skip-A-Pay: Skip a loan payment, and keep extra cash to use in an emergency or for unexpected expenses
- Loan Extensions: Loan payment extensions
- Mortgage Assistance: For members who need payment assistance on a Mission Fed mortgage loan, Home Equity Loan or HELOC (Home Equity Line of Credit), we have forbearance and other options available
- Instant Short-Term Loan: An affordable alternative to a payday loan
- Financial Relief Loan: Designed for the School, State or Federal employees affected by pay reductions, lay-offs and furloughs
- Auto Loan 90-Days to First Payment: The first payment date for qualified members may be deferred for up to 90 days
Please call our Contact Center at 800.500.6328 for more information and details.